If you’re having trouble trying to log in to your account, it may worth checking these steps:
Delete your browser "cookies" and clear your cache. If you use Google Chrome, here’s a handy guide
Make sure you are using the same email address and password you registered with.
If you can't remember your password click on the 'Forgotten Password' link on the Sign in page. Enter your email that you use to access Lightful and a password reset email will be sent to you. It may worth checking your Spam or Junk folder if you don’t receive it within a few minutes.
If you can't sign in after this, contact us via the Live Chat now and we'll take a look!