If you’re having trouble trying to log in to your account, it may worth checking these steps:

  • Delete your browser "cookies" and clear your cache. If you use Google Chrome, here’s a handy guide
  • Make sure you are using the same email address and password you registered with. 
  • If you can't remember your password click on the 'Forgotten Password' link on the Sign in page. Enter your email that you use to access Lightful and a password reset email will be sent to you. It may worth checking your Spam or Junk folder if you don’t receive it within a few minutes. 

If you can't sign in after this, contact us via the Live Chat now and we'll take a look! 

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