Why my payment didn’t go through?
Nikki Plummer avatar
Written by Nikki Plummer
Updated over a week ago

To help you to ensure your payment is not declined when managing your current plan, it may be worth checking the following steps:

  1. Check your card details were entered correctly - e.g your card number and expiry date

  2. Make sure you enter the security code correctly. Remember that’s the 3 digit number from the back of your card

  3. If you've checked all of the above, try paying with another card.

If you keep having issues, please contact us via Live chat now! 

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